Q: Do you ship internationally?

We ship Build Box to the following countries, which are supported by our shipping partners and where our toy testing certifications are applicable: Australia Austria Belgium Bulgaria Canada Croatia Czech Republic Denmark Estonia Finland France Germany Greece Hong Kong Hungary Iceland India Ireland Israel Italy Japan Latvia Liechtenstein Lithuania Luxembourg Malta Mexico Netherlands New Zealand Norway Poland Portugal, Republic of Cyprus Romania Singapore Slovakia Slovenia South Korea Spain Sweden Switzerland United Kingdom United States We also offer free shipping for Build Box subscriptions and Build Box extras to anywhere in the United States, including Hawaii, Alaska, and Military (APO, FPO, DPO) addresses. Hack Pack now ships to Europe (exc. Iceland), Canada and the US! For all non-US addresses, your total shipping fee will be shown to you during the checkout process.

Question 1

What do all CrunchLabs subscriptions include?

Accepted Answer

We offer two awesome build-it-yourself STEM toy subscriptions, Build Box and Hack Pack.

Whatever subscription plan you sign up for, all CrunchLabs boxes include:

Exclusive Mark Rober videos
Materials and project components
A booklet with picture-based instructions
STEM concept explanations
Activities and challenges that take the toy to the next level
A gear badge that celebrates featured engineering superpowers

Check out Build Box and Hack Pack specific information in the FAQs below!

Which subscription is right for you? Compare CrunchLabs products and find out.

Question 2

Is CrunchLabs a real place?

Accepted Answer

Yes! It’s a big warehouse in Northern California that we converted into the ultimate design and engineering space. The only warehouse in the whole state, in fact, with a secret entrance through a claw machine.

We love our secret lab so much that we want to share it – that’s why we have a Platinum Ticket* to let lucky Build Box winners come and visit, and our brand new Platinum Diploma Sweepstakes** that enters each Hack Pack subscriber into a twice a year drawing for the chance to win $80,000 to put towards college and a trip to CrunchLabs to hang out with Mark Rober.

*No Purchase Necessary. Ends 5/31/26. 50 U.S. & D.C., 18+. See Official Rules for full details.

**No Purchase Necessary. Ends 4/30/26, Open to legal residents of the 50 U.S. & D.C., 14+. See Official Rules for full details.

Question 3

What is the CrunchLabs Build Box Subscription?

Accepted Answer

Build Box is a monthly build-it-yourself STEM toy for kids ages 8-12+. Each Build Box is centered on a different engineering concept (or superpower), and features a toy that utilizes that superpower for kids to build, learn, and play with.

Question 4

Can I pause my subscription?

Accepted Answer

Yes! You can pause your subscription at any time for up to 3 months by accessing your account dashboard. You can also reverse a paused subscription at any time. If you're having trouble pausing your subscription you can always contact customer service (help@crunchlabs.com) to pause or unpause for you. Helpful nerds are standing by!

Question 5

What is the CrunchLabs Hack Pack Subscription?

Accepted Answer

Hack Pack is a robot-in-a-box! Designed for ages 14+, the specially designed Hack Pack boxes guides anyone, from those new to coding to master hackers, into the world of mechatronics where robotics and coding meet.

Each box includes all the materials you need to build a robot at home:

Mark Rober’s step-by-step YouTube videos
Extra behind-the-scenes coding you can take off-rails
Level up by hacking the computer brains of any of the Hack Pack robots

Question 6

Can I pause my Hack Pack subscription?

Accepted Answer

At this time, we are not able to pause annual subscriptions. You can always contact customer service at help@crunchlabs.com - helpful nerds are standing by!

Question 7

How can I gift CrunchLabs

Accepted Answer

Gifting CrunchLabs is easy.

We offer Gift Certificates for both Build Boxes and Hack Packs. This is the perfect way to send CrunchLabs subscriptions as a gift to someone who lives in a different household.

Choose: Head to Gift Build or Gift Hack Pack and choose which line is best for the recipient: Build Box toys are perfect for ages 8-12 and Hack Pack robots are designed for teens and adults. Compare subscriptions here for more information.
Purchase: No surprises when it comes to pricing - pay once (and only once) and choose a custom email delivery date.
Wait: We will email the recipient the gift certificate, and they can enter their shipping address to start whenever they like.

Right now, CrunchLabs gifting is for the US only - we’re working hard to offer international gifting soon, so please stay tuned.

Question 8

Do you ship internationally?

Accepted Answer

We ship Build Box to the following countries, which are supported by our shipping partners and where our toy testing certifications are applicable:

Australia
Austria
Belgium
Bulgaria
Canada
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hong Kong
Hungary
Iceland
India
Ireland
Israel
Italy
Japan
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Mexico
Netherlands
New Zealand
Norway
Poland
Portugal, Republic of
Cyprus
Romania
Singapore
Slovakia
Slovenia
South Korea
Spain
Sweden
Switzerland
United Kingdom
United States

We also offer free shipping for Build Box subscriptions and Build Box extras to anywhere in the United States, including Hawaii, Alaska, and Military (APO, FPO, DPO) addresses.

Hack Pack now ships to Europe (exc. Iceland), Canada and the US!

For all non-US addresses, your total shipping fee will be shown to you during the checkout process.

Question 9

How does the CrunchLabs referral program work?

Accepted Answer

We have a referral program to reward our customers. It is powered by Referral Candy, one of the largest and most trusted reward software programs.

Here's how it works:

Current customers generate a unique referral link
Share that link with friends and family
Both parties get a $10 discount coupon when that referral link is used to purchase a Build Box or Hack Pack subscription.

Some limits may apply.

Question 10

How does sponsoring a future engineer work?

Accepted Answer

Sponsorships like yours offset the cost to purchase and ship our boxes to kids in need.

How it works: CrunchLabs provides the sponsorship to our partner FIRST (For Inspiration and Recognition of Science and Technology). This global nonprofit organization distributes boxes to kids that wouldn't otherwise have access to CrunchLabs subscriptions.

Thank you from the bottom of our hearts for choosing to sponsor a future engineer through CrunchLabs! You're investing in the dreams and aspirations of young builders and thinkers around the world.

Question 11

What is Camp CrunchLabs and what do I get?

Accepted Answer

What is Camp CrunchLabs and what do I get?

Fight summer brain drain during our supercharged 8 week virtual summer camp, Camp CrunchLabs! It's designed for budding engineers aged 8-12, but anybody who just digs science and fun is welcome to camp too.

Build: 12 Build Boxes in 12 weeks over the summer - that's the CrunchLabs Summer Special!
Watch: CrunchLabs will publish 8 videos featuring mega science experiments from Mark Rober every Saturday starting June 7th at 8am PST!
Participate: Mark Rober will assign four challenges during camp. Of each challenge, he will choose a four winners from submissions posted on social media! At the end of camp, one of those challenge winners will be selected for the grand prize: they’ll receive a Platinum Ticket to visit the real-life CrunchLab and will be in the eighth and final summer video with Mark Rober himself. See official rules for details.

Enter your projects at campcrunchlabs.com/challenges and post your submissions to social media for a chance to win!

Question 12

Do you offer an educator or bulk discount?

Accepted Answer

Yes: we offer a 10% discount on orders of 20-200 Build Boxes and Hack Packs, and a 15% discount on orders larger than 200.

Whether you want to order for your classroom, after school club, camp, or homeschool cooperative, we can help.

We also offer tax exempt orders if qualified. Please submit proof of your tax exempt status when requesting a quote at educators@crunchlabs.com.

You rock for being an educator, and we have a special educator's page just for you!

Question 13

How often does my subscription box show up?

Accepted Answer

Build Box subscribers: 1 box per month for as long as you are subscribed.

Hack Pack subscribers: 6 boxes, or 1 box every other month, for as long as you are subscribed.

We have DOZENS of toys lined up for years of engineering education and fun.

Question 14

Can kids build and play with Build Box toys on their own?

Accepted Answer

Yes! We design each toy to be a little bit challenging for kids 8–12+, in the same way a good puzzle is challenging.

Each box has materials to guide you:

A step-by-step illustrated instruction booklet
An instruction video where Mark Rober walks builders through each step

With the help of the instruction video and booklet (and just a dash of tenacity!) tons of kids are able to build and play independently with Build Box.

Question 15

Can I cancel my subscription?

Accepted Answer

Well this question is a bummer. We want to do everything within our power to make sure you have a great experience with CrunchLabs. Please call or email us at help@crunchlabs.com to share your concerns. But if you must cancel your upcoming Build Boxes:

Pay Annually plans: 12 month prepaid annual subscriptions are not eligible for early cancellation. If you’re not satisfied, call or email us at help@crunchlabs.com.
Pay Monthly plans: 12 month annual subscriptions on a monthly payment plan are annual subscriptions and are not eligible for early cancellation. If you’re not satisfied, call or email us at help@crunchlabs.com.
Pay Quarterly plans: 3 month subscriptions can be canceled at any time at the end of the 3 month billing period.

For any subscription, if you do not wish to receive the next month's Build Box, please "turn off auto-renewal" 3 days prior to your next billing date (as shown through your My Account portal). And if your subscription is currently processing an order or shipment, you may not see the option to turn off auto-renewal until after the order is shipped.

Question 16

Do I have to already know how to code?

Accepted Answer

Nope! Hack Pack robots will work right out of the box. Here’s the inside scoop: if you can put together a Lego set, you can definitely build these robots and we provide all the materials required.

But get this: Hack Pack can be completely leveled up by hacking the main computer controller, unlocking plenty of challenges and fun for anyone, from those new to coding to master hackers.

Question 17

Can I cancel my Hack Pack subscription?

Accepted Answer

Well this question is a bummer. We want to do everything within our power to make sure you have a great experience with CrunchLabs. Unfortunately, annual subscriptions are not eligible for early cancellation. Regardless of your subscription, you can always choose "Turn Off Auto-Renewal" in your My Account portal, so you won't be billed again after your initial subscription term.

But please call or email us at help@crunchlabs.com to share your concerns and we'll see what we can do.

Question 18

Does CrunchLabs offer international gifting?

Accepted Answer

Right now, CrunchLabs gift certificates are for the US only - we’re working hard to offer international gifting soon, so please stay tuned!

Question 19

How is international shipping calculated?

Accepted Answer

For non-US addresses, your total shipping fee will be shown during the checkout process.

Shipping internationally costs us a lot more, so we charge a little extra. We apply the value of free shipping within the US to your international shipping cost! Various extra taxes (including VAT) and duties may be collected upon checkout.

Some countries are subject to Delivery Duty Paid fees of about 70% per box. All associated charges are calculated at checkout.

Some countries are subject to Delivery Due Unpaid (DDU) fees but are exempted from VAT so these charges will not appear during checkout for regular subscriptions. However, bulk orders may be subject to VAT, see the VAT minimums noted below. To see if your order meets the threshold and is exempted from VAT to your country, please see the list and details below:

Hong Kong

VAT de minimis: N/A
VAT Rate: N/A

Japan

VAT de minimis: $64.97 USD
VAT Rate: 10%

Singapore

VAT de minimis: $293.90 USD
VAT Rate: 9%

South Korea

VAT de minimis: $200.00 USD
VAT Rate: 10%

Here’s the bottom line: we’re doing our very best to deliver high quality products to you with the lowest shipping rates possible. Duties and taxes, along with other rates, will vary based on your location and subscription type so please see the full calculation during checkout!

Question 20

Can I use multiple referral reward coupons at once?

Accepted Answer

Yes! When you refer someone to CrunchLabs, or subscribe yourself via a referral link, you will earn a coupon code (to be delivered via email). You may use up to 5 coupon codes per checkout experience. Keep in mind, you can only use a given coupon code once.

Question 21

Is this a tax deductible donation?

Accepted Answer

This is not considered a direct cash or goods donation to a charitable organization since sponsors purchase a CrunchLabs subscription for a child through our partners. It not a tax-deductible donation.

Question 22

What happens to my Camp CrunchLabs subscription at the end of the 12 weeks?

Accepted Answer

Once you have received all 12 weekly Summer Special boxes, you will be auto enrolled in month-to-month subscription and continue receiving new Build Boxes every month at $27.45/month. You can always manage your subscription settings in your account page.

Question 23

What types of payment do you accept?

Accepted Answer

We accept advance payment by credit card, ACH, and check.

We also accept purchase orders for verified organizations. Please email us at educators@crunchlabs.com for more details!

Question 24

How can I win a Platinum Ticket to CrunchLabs?

Accepted Answer

Each Build Box contains a chance to win a Platinum Ticket* or Platinum Diploma** in Hack Pack boxes. It's like the Golden Ticket in Charlie and the Chocolate Factory.

How it Works
One Build Box is selected at random and a little extra piece of hardware goes inside. The lucky winners visit the real life CrunchLabs to meet & create with Mark Rober.

*No Purchase Necessary. Ends 5/31/26. 50 U.S. & D.C., 18+. See Official Rules for full details.

**No Purchase Necessary. Ends 4/30/26, Open to legal residents of the 50 U.S. & D.C., 14+. See Official Rules for full details.

Question 25

Can I choose the order in which different Build Boxes or Hack Pack boxes arrive?

Accepted Answer

Not right now. We put a lot of thought into the sequencing of our boxes to optimize learning and having a good time.

Basically, we’ve carefully sequenced the boxes to maximize learning and fun. Trust us, you’re gonna have a blast.

Question 26

For what age is the Build Box designed?

Accepted Answer

CrunchLabs Build Boxes are designed for kids ages 8-12+.

We test every product with 3rd-party testing agencies to ensure the products comply with US and EU safety standards for kids ages 8-years and older.

Parents and guardians can gauge the appropriateness for their kids, but we have worked hard to ensure that they’re a blast for the intended age range - and for anyone who loves learning!

Question 27

I want to switch from Build Box to Hack Pack. Help!

Accepted Answer

We’re pretty stoked you and your young engineers are growing your brains so much with Build Boxes. Hack Pack is the perfect next step after a Build Box subscription. So, here’s what you need to know about switching subscriptions:

We will apply a credit of any unshipped Build Boxes towards the cost of the new annual Hack Pack subscription. This means you’re switching to Hack Pack right away and will start receiving your first Hack Pack boxes, hurray! But you will not be able to complete the year of Build Box - if switching from Build Box to Hack Pack still sounds like the right choice for you, reach out to help@crunchlabs.com to get started.

Question 28

For what age is Hack Pack designed?

Accepted Answer

CrunchLabs Hack Pack subscription is designed for teens 14+ (even adults will love it). We test every product with 3rd-party testing agencies to ensure the products comply with US and EU safety standards for teens ages 14-years and older.

Parents and guardians can gauge the appropriateness for their kids, but we have worked hard to ensure that they’re a blast for the intended age range.

Question 29

Will my subscription renew automatically?

Accepted Answer

Yes. At the end of each billing cycle, your subscription will auto-renew (unless you turn that off in your "My Account" portal).

Question 30

Do referral reward coupon codes expire?

Accepted Answer

Yes, referrees have up to 1,000 days to redeem their coupon code, and referrers have up to 365 to take action.

Question 31

Will I be able to know which child my specific donation went to?

Accepted Answer

Given the way our partnerships work, we are unable to identify or share information about specific recipients.

Your contribution will be pooled together with funds from other sponsors and used to deliver a bulk order of Hack Packs (or Build Boxes) to our partners. They will then deliver the boxes directly to children in need, or facilitate the distribution through their own partners to the final recipients.

Question 32

Can I pause my Camp CrunchLabs subscription?

Accepted Answer

If you need to pause your Camp CrunchLabs subscription for a week or more, please email us at help@crunchlabs.com.

Question 33

How do I place a bulk order?

Accepted Answer

You can email us at educators@crunchlabs.comand a member of our team will follow-up with you shortly.

Question 34

What is the Platinum Diploma sweepstakes?

Accepted Answer

We've had the Build Box Platinum Ticket since our start, and now we're so excited to also introduce you to the Hack Pack Platinum Diploma sweepstakes*!

Each Hack Pack subscriber is entered into a drawing for the chance to win $80,000 to put towards college and a trip to CrunchLabs to hang out with Mark Rober.

*No Purchase Necessary. Ends 4/30/26. 50 U.S. & D.C., 18+. See Official Rules.

Question 35

How much does shipping to the United States cost?

Accepted Answer

We offer free shipping for Build Box and Hack Pack subscriptions and Build Box and Hack Pack extras to anywhere in the United States, including Hawaii, Alaska, and Military (APO, FPO, DPO) addresses.

For non-U.S. addresses, your total shipping fee will be shown to you during the checkout flow.

Question 36

Will I get the same subscription box more than once?

Accepted Answer

Each box is unique and part of a carefully designed sequence. So no, we won’t send the same box twice in a subscription.

You can view the boxes you’ve received on your account dashboard. If you have questions or concerns, helpful nerds are standing by at help@crunchlabs.com.

Question 37

How does the CrunchLabs team come up with ideas for the toys?

Accepted Answer

Basically, we’re a company full of well-educated grownups with child-like imaginations. We’re always thinking up TONS of new ideas, and then prototype the ones that are the most exciting.

After that, we keep prototyping, and then prototype some more, and then cut the ones that don’t make us giggle till we pee, and then get some helpful kids and lucky adults to play with the ones that do, and then guess what? More prototypes, and then something stops working, so we make more prototypes, and then we think it’s finished, and then somebody goes “what if…” and we all go, that’s way more awesome, so then (you know where this is going)… new prototype, tons of fun, we giggle, somebody pees, and it goes on like that.

Basically we keep building and testing and rebuilding and retesting until it’s as awesome as it can be. “Think Like an Engineer” is our internal motto too, so only the best of the very best, A+, all-star, home run ideas make into your Build Box or Hack Pack subscription.

Question 38

Do I need tools or materials to complete the projects?

Accepted Answer

Nope! All the stuff you need to make the toy is included in the Build Box, even batteries.

You will need an Internet connection and a kid-safe device to watch the Mark Rober video episode, but you don’t need the video episode to complete the build!

BUT, sometimes in engineering, stuff goes wrong. If there are parts missing, go to your My Account portal and visit the page for your toy to order FREE replacement parts. If you have further questions contact help@crunchlabs.com.

Question 39

Will my subscription renew automatically?

Accepted Answer

Yes. At the end of each billing cycle (whether that’s monthly or annually or whatever you signed up from), your subscription will renew. However, you can change this at any time from your Account Dashboard once logged in.

For month-to-month subscriptions, you can pause or cancel your subscription. For all other subscriptions, you can turn off “auto renew”. Contact us at help@crunchlabs.com if you need assistance.

Question 40

Do I need to find my own tools or materials to build the robots?

Accepted Answer

Nope! We think we thought of everything. All the stuff you need to make the robots are included in the Hack Pack boxes, even batteries.

You will need an Internet connection and a device to watch the Mark Rober video episode, but you don’t need the video episode to complete the build.

In the instructional booklet, we do offer ideas for additional games and challenges that may require other materials – but those are supplemental and not required for the main build and hack.

Sometimes in engineering, stuff goes wrong. On the off chance there are parts missing, go to your My Account portal and visit the pafe for your Hack Pack box. Fill out the form to request FREE replacement parts. If you have further questions contact help@crunchlabs.com.

Question 41

Do you store my payment information?

Accepted Answer

Nope! We don’t store any credit card or other payment method information at CrunchLabs because we rely on a third-party payment processor.

All credit card or other payment method information submitted on our website is secure and submitted directly to our processor.

We take security seriously and we do not even temporarily store your payment method information on our servers.

Question 42

What if my shipment arrives damaged?

Accepted Answer

Yikes, that’s the worst. If your shipment arrives damaged, please email us at help@crunchlabs.com so we can arrange a full replacement ASAP.

Question 43

Oops, I forgot to use my friend's referral link when I subscribed. What can I do?

Accepted Answer

Please shoot us an email at help@crunchlabs.com and we may be able to help!

Question 44

Can I donate more than $10,000?

Accepted Answer

If you would like to donate in an amount greater than $10,000, please contact us at concierge@crunchlabs.com.

Your donations go so far in helping kids in need access our super fun STEM education boxes - thank you! The passion for empowering young engineers and generosity of our community never ceases to impress us.

Question 45

Can existing Build Box subscribers participate in Camp CrunchLabs?

Accepted Answer

Of course! It just depends on what box number you're at:

You're a current Build Box subscriber who will receive a box numbered 1 to 25 before camp on June 7th: Yes! You can take part in the accelerated Summer Special subscription for camp. Please email help@crunchlabscom to start.

You're a current Build Box subscriber who is past box #25: Unfortunately, you're ineligible for acceleration at this time.

Question 46

Can I get reimbursed for CrunchLabs products through Educational Savings Accounts (ESAs)?

Accepted Answer

Yes, CrunchLabs purchases are classified as Educational Services (MCC 8299) and are reimbursable through Educational Savings Accounts (ESAs).

You can find us as a qualified vendor in the following state ESAs - Arizona, Arkansas, Florida, Idaho, Missouri, New Hampshire, North Carolina, Texas, Utah, West Virginia. For help with placing ESA orders or to recommend us as a vendor for your ESA, charter school or homeschool network please email us at educators@crunchlabs.com.

Question 47

Do you have more than one type of subscription box?

Accepted Answer

Yes!

Build Box: The Build Box subscription launched in 2022, designed for kids ages 8-12.
Hack Pack: In April of 2024, CrunchLabs launched our Hack Pack subscription, and this time it's for anyone age 14+.

We hope to offer more products in the future, so please visit our socials and watch Mark Rober’s monthly videos for updates!

Question 48

How long does it take to complete a build box project?

Accepted Answer

We design each Build Box toy to take an average 30-60 minutes for an 8-12 year old.

Every kid is different and build times will vary!

Question 49

Can I reactivate a canceled build box subscription?

Accepted Answer

Please contact customer support at help@crunchlabs.com to resolve unique situations such as requesting reactivation of a canceled Build Box subscription.

Question 50

Can I buy a Hack Pack box individually?

Accepted Answer

Currently, we don’t offer an option to purchase individual Hack Pack boxes. We have spent the last two years engineering all the mechatronically information and heady hacking fun into each box, so we think a subscription is the best.

If you want to be the first to hear about what we’ve got in store, join our mailing list (at the bottom of this page)!

Question 51

What payment do you accept?

Accepted Answer

We currently accept payment through our website through Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, and Facebook Pay.

CrunchCoin / RoberBucks coming soon ;)

Question 52

What if items are missing from my Build Box or Hack Pack box?

Accepted Answer

If something is missing from your box, we’ll send you a replacement at no extra charge.

Check for missing parts by looking at the first page of the instructions, which shows every item you should already have in the box to complete the project.

If any parts are missing, go to your My Account dashboard, click into any individual toy you have already received, then request your free replacement parts! If you have further questions contact help@crunchlabs.com.

Question 53

How do I contact CrunchLabs about becoming a sponsor?

Accepted Answer

We're excited to hear from you! Please contact us at concierge@crunchlabs.com.

Question 54

Can existing Build Box subscribers accelerate their deliveries to a weekly basis during Camp CrunchLabs?

Accepted Answer

Here’s the scoop: if you’re a current Build Box subscriber who will receive a Build Box numbered 1 to 25 before camp starts on June 1st, yes: you can accelerate your subscription for camp. You'll need to email help@crunchlabs.com to confirm.

Subscribers who are past Build Box #25 are ineligible for acceleration at this time.

Question 55

Can I place a tax exempt order?

Accepted Answer

Yes, we honor tax exempt orders from qualified organizations. Please provide proof of your organization’s tax exempt status when requesting a quote or placing your order at educators@crunchlabs.com.

Question 56

How soon after I place my order will my subscription start?

Accepted Answer

Once your order is placed we hustle to fulfill it in 1 to 3 business days. If you’re in the United States, your Build Box or Hack Pack should be in your hands within 4 to 7 business days.

Question 57

Can I buy a Build Box individually?

Accepted Answer

Currently, we don’t offer an option to purchase individual Build Boxes (though that may come down the road). We have carefully crafted multiple years of engineering fun and learning into our box sequences, so we think a subscription is the best.

If you want to be the first to hear about what we’ve got in store, join our mailing list (at the bottom of this page).

Question 58

Do you store my payment information?

Accepted Answer

Nope! We don’t store any credit card or other payment method information at CrunchLabs because we rely on a 3rd-party payment processor.

All credit card or other payment method information submitted on our website is secure and submitted directly to our processor. We take security seriously and we do not even temporarily store your credit card information on our servers.

Question 59

Can siblings or friends share a Hack Pack subscription?

Accepted Answer

Our Hack Pack boxes are (mostly) designed for one user, so we recommend a subscription for each human. Besides, how are you supposed to defend your candy stash without a password protected IR Turret?

Question 60

How is sales tax calculated?

Accepted Answer

All states, territories, and countries in which CrunchLabs has a physical presence (such as an office or warehouse) or in which CrunchLabs reaches a sales threshold, will collect applicable sales tax from our customers. Your on-screen order totals may reflect an estimated tax amount and the true sales tax will be calculated and charged at the time your order is invoiced.

Question 61

Is there a way to change the shipping address for my subscription?

Accepted Answer

Yes. You can easily update your shipping address anytime by accessing your CrunchLabs account portal.

Question 62

How long does delivery take?

Accepted Answer

Please allow 4-7 days for delivery of bulk orders once shipped. It may vary based on location, of course!

Question 63

Are the Build Boxes different in Camp CrunchLabs from the regular program?

Accepted Answer

Campers will receive the Year 1 Build Box series. These are the same awesome Build Boxes as our regular monthly program, but instead of 12 boxes in 12 months, you’ll receive 12 boxes in the 12 weeks of Camp!

And don't forget! There is so much more than the initial 12 boxes. We have YEARS of engineering fun lined up.

Question 64

How do I unsubscribe from marketing emails?

Accepted Answer

You can click the “unsubscribe” link at the bottom of emails from CrunchLabs. Contact help@crunchlabs.com if you need further assistance.

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