Shipping policy

SHIPPING POLICY
  • Domestic shipping for Creative Kits, Build Boxes, and Hack Packs is $2.95 to anywhere in the United States, including Hawaii, Alaska, and Military (APO, FPO, DPO) addresses.
  • Shipping internationally costs us a lot more currently, so we charge a little extra. Also various taxes (including VAT) and duties may be collected upon checkout. Duties and taxes, along with other rates, vary based on your location; please see further details upon checkout.
  • If your shipment arrives damaged, we’re sorry to hear that! Please call or email us at help@crunchlabs.com so we can arrange a replacement.
  • If something is missing from your box (or damaged), we’ll send you a replacement at no extra charge. You can check for missing parts by looking at the first page of the instructions, which shows every item you should already have in the box to complete the project. If any parts are missing or damaged, sign in then head to the My Account selection. Find the box in question, and order replacement parts (most are free). If you have further questions contact help@crunchlabs.com
  • If you have moved or relocated, you can update your shipping address by accessing your account dashboard.
  • You will receive email notification once your Creative Kit, Build Box, or Hack Pack is shipped. You can access your account dashboard for tracking details.